We are MV CONSULT, s. r. o., with our registered office at Trenčianska 724/44, Nová Dubnica 018 51,Slovak republic, Company ID 44296801. The company is registered in the Commercial Register of the District Court Trenčín, section Sro, file number 43116/R.
Address of the brick-and-mortar store:
M.R.Štefánika 1939/7, Trenčianske Teplice 914 51, Slovak republic.
Contact details:
E-mail: info@miovalentino.com
Tel. no.: +421 905 169 032
You can also communicate with us via Messenger on our Facebook page Mio Valentino
We operate an e-shop at www.miovalentino.com
I. Introduction
1. These Terms and Conditions govern the relationship between the seller and the buyer in the field of selling goods and services on the e-commerce website miovalentino.com between the company MV Consult, s.r.o. (hereinafter referred to as the “Seller”) and its customers (hereinafter referred to as the “Buyer”).
2. These Terms and Conditions apply to consumers.
3. If you are not purchasing as a consumer, our relationships are subject to general legal regulations, which can be found mainly in the Civil Code.
4. If you are interested in information about working with personal data, you can find it on our website, in the footer.
II. User account
1. You can create your own user account on our website, from which you can order goods. However, an account is not necessary, you can buy from us without one.
2. We ask you to keep your account access details safe. Keep the information and data you fill in your account up to date.
3. Your user account may not be available continuously, we sometimes need to perform maintenance or repair of the system. We apologize for any complications.
4. We may cancel your user account, especially if you do not use it for a long time or if you violate contractual or other legal obligations through it.
III. Reviews
1. You can find reviews from our customers on our website or on social media.
2. Reviews can be left by customers who have made a purchase through a user account.
3. Reviews go through an automated review and approval process that verifies and publishes reviews in accordance with the User Review Publishing Policy.
4. Reviews are not approved and published if they contain external links and phishing or malicious sites, if they contain URLs with intermediary labels or affiliate codes. We also do not allow hate speech, swearing, harassment, threats, attacks on people, defamatory or inflammatory content, violence, fraud, illegal activities, and dangerous activities. A review will also not be published if it contains misleading or otherwise outdated information (such as price, composition, or product availability that has changed), factually incorrect information, or information whose primary purpose is to promote another company, website, or special offer.
5. You may find other reviews of us or our products on Google and social media. Since they are written by users on third-party platforms over which we have no influence, these reviews cannot be verified by us. Thank you for your understanding.
IV. Our goods
1. In the e-shop you will find information about the product you have selected, including availability, delivery date and price. However, we may conclude a purchase contract with you under other conditions that we will agree on separately.
2. If a product in our e-shop is listed as unpacked, opened, with a defect or with another similar reason for its discount, please keep in mind that you cannot return it to us for such a reason. Otherwise, complaints for these products are also governed by the general rules that you can find below.
3. We list all prices including all taxes and fees, except for delivery costs. You will find these listed below, as part of the purchasing process.
4. If we list a price somewhere that is clearly incorrect, this price does not bind us and no contract has been formed between us.
V. Method of concluding a purchase contract (order)
1. Add the desired goods to the cart. We will guide you through the ordering process step by step.
2. In the purchase form, you will find information about the goods, quantity and price, you will select the shipping method, and this will also show you the final amount, which includes the price of the goods and the costs of its delivery. Based on this information, you will create an order (hereinafter referred to as the “Order”).
3. You can check and change the data before sending the Order.
4. Send the Order by clicking on the “Order with payment obligation” button.
5. We will confirm that we have received your Order by e-mail.
6. If we find your Order unusual (e.g. due to quantity, unusual parameters, etc.), we may contact you with a request for additional confirmation. In such a case, we will only conclude the purchase contract upon mutual confirmation of this order.
VI. Delivery
1. We will deliver the goods to you in the manner you choose in the basket, within the specified time, to the address you entered.
2. The ordered goods will be delivered to you at a time depending on the carrier if we have the goods in stock and you choose delivery by courier. Delivery by courier costs €4.90. When paying on delivery, a fee of €5 including VAT is charged in addition to the postage.
3. Please remember that just as we have an obligation to deliver the goods to you properly, you have an obligation to take them over. If you breach this obligation, we have the right to demand compensation from you. For example, to pay additional costs associated with futile delivery (including repeated delivery) or reasonable costs for storing the item. We also have the option to withdraw from the contract.
4. Please check the goods immediately after receipt and let us know of any defects, ideally without undue delay. We will resolve them as part of the complaints process (more on that below). A quick response and documentation from you helps us resolve the matter effectively.
VII. Payment
1. We always provide information about the price of the goods, including VAT, when offering a given product.
2. You can pay the purchase price and delivery costs:
- by card payment online
- by instant bank transfer
- by bank transfer
- on delivery
- via Google Pay
3. If you pay on delivery, the total price is payable upon receipt of the goods.
4. If you pay by bank transfer, the total price is payable upon conclusion of the contract. We send the goods and the delivery period begins to run after the total price is credited to our account.
5. We will issue you a tax document for each payment. We will send it to you in electronic form to the e-mail address you provided.
6. Any discounts cannot be combined with us.
VIII. Exchange of goods
1. Exchange of goods is a voluntary service of the seller and is possible only after agreement if:
the goods are new and unused,
they are complete,
without damage,
they are in the original packaging.
If you are returning more products, you can put them in one shipment.
For a larger number of shipments, it is necessary to stick a different (additional) return label on each of them and submit each separately. Fill out the complaint form, which you can download here. and add it to the package together with the goods.
If you want to return the package, send it to the following address:
MV CONSULT S.R.O.
M.R. Štefánika 1939/7
914 51 TRENČIANSKE TEPLICE
Slovakia
Personal returns to this address are not possible.
IX. Return of goods (withdrawal from the contract)
1. If you are purchasing from us as a consumer, you can so-called withdraw from the purchase contract. In short, this means that the purchase contract is “cancelled” – you return the purchased goods to us and we return the money to you. The following rules apply to this withdrawal.
2. In the event of a return, the goods must not show signs of wear and tear, they must be in the original packaging with all labels from the manufacturer.
3. MV Consult, s.r.o. as the seller is entitled to withdraw from a confirmed order if the goods in question are no longer being produced. The seller will immediately inform the consumer of this fact and refund the purchase price already paid for the goods agreed in the confirmed order.
4. The consumer is entitled to withdraw from a confirmed order without giving a reason, at any time before the shipment is dispatched by e-mail, SMS or by telephone, without any penalty.
5. In the event of a return, the goods must not show signs of use and must be in the original packaging: we have the right to assess whether the returned goods are undamaged, intact and whether you have not reduced their value through your inadequate handling.
6. You can use the form at the end of these terms and conditions to withdraw, but its use is not a condition.
7. Send the shipment within 14 days of receiving the goods. Do not send the package cash on delivery. Such a shipment will not be accepted.
8. Give us the ideal order number, date of purchase, your bank details and how we should send you the money back. You do not need to state the reason for withdrawal from the contract.
9. Immediately after handing over or at least proving the handing over of the goods for transport back to us, we will refund you the amount corresponding to the price of the goods and the paid delivery costs. By law, we have the right to refund you the amount corresponding to the cheapest delivery method that you could have chosen in our e-shop for the delivery of the goods.
10. We will refund you the amount immediately, no later than 14 days from your withdrawal. However, we may delay the refund until we receive the goods or until you prove to us that you have handed them over for transport back to us - whichever comes first. Fill out the complaint form that you can download here and add it to the package together with the goods.
If you are returning multiple products, you can put them in one shipment.
For a larger number of shipments, it is necessary to stick a different (additional) return label on each of them and submit each separately.
If you want to return the package, send it to the following address:
MV CONSULT S.R.O.
M.R. Štefánika 1939/7
914 51 TRENČIANSKE TEPLICE
Slovakia
Personal returns are not possible at this address.
X. Complaints
1. We are responsible for ensuring that the goods are free from defects upon receipt. This means that at the time you receive them, in particular:
- they correspond to your order,
- they are suitable for the agreed or required purpose,
- they are suitable for the purpose for which goods of this type are usually used,
- they have the agreed accessories, packaging and, if necessary, instructions for use,
- they correspond in quality or design to the sample or model,
- they comply with legal regulations.
2. If we have expressly notified you before purchase that a product feature differs and you have agreed to such a feature, it is not possible to complain about the goods for this feature. It is also not possible to complain about the product for a defect for which we have discounted it and we have notified you of this reason for the discount in advance.
3. The national law of some other countries may stipulate stricter rules on complaints, which are governed by the relevant place of residence of the consumer.
How to make a complaint
4. You can make a complaint about the goods in any way. Call us, stop by, write an e-mail or a letter.
Please provide:
- your contact details,
- how the defect manifests itself and when you discovered it,
- how you wish to handle the complaint,
- any document or proof of purchase.
5. Send or bring the defective product to us together with the complaint form. Sometimes it may be enough for us to just send a photo - we would let you know. Ideally, therefore, contact us in advance, and we will make an agreement.
6. Pack the goods appropriately during transport to prevent damage. Please understand that for most complaints (and for their assessment), it is necessary to send the goods complete - again, in such a case, ideally, contact us in advance, and we will agree whether this is also your case.
7. When making a complaint, we will send you an electronic written confirmation of the complaint, and then also of its handling.
What you can claim
8. The buyer has the right to:
- repair,
- replacement,
- reasonable discount,
- withdrawal from the contract.
9. The warranty does not apply to normal wear and tear, mechanical damage or improper use.
How we handle a complaint
10. We will handle the complaint without delay, at the latest within 30 days, unless we agree otherwise. Otherwise, you can withdraw from the contract or request a reasonable discount.
11. We will inform you about the handling of the complaint via your contact details that you filled in when submitting the complaint. If you do not take the item back, we may ask you for reasonable costs associated with storing the item.
12. We will reimburse you for the costs that you reasonably incur for a justified complaint. Please ask us for reimbursement as soon as possible, no later than one month from the end of the claim period, otherwise you will not be entitled to these costs.
XI. Personal data protection
1. The processing of personal data is governed by the GDPR (EU 2016/679) and the Slovak Personal Data Protection Act.
2. The data is processed mainly for the purpose of:
- order processing,
- invoicing,
- marketing (if consent has been granted).
3. The buyer has the right to:
- access to data,
- correction,
- deletion,
- restriction of processing,
- objection to processing.
4. The data is protected by technical and organizational measures.
XII. Final provisions
1. The seller reserves the right to change the terms and conditions.
2. Changes are effective upon their publication on the e-shop website.
3. Legal relations are governed by the laws of the Slovak Republic.
4. By sending the order, the buyer confirms his agreement with the terms and conditions.
XIII. Conclusion
According to Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes, you have the right to an out-of-court resolution of a consumer dispute arising from a purchase contract. In such a case, you can contact the Slovak Trade Inspection, e-mail: adr@soi.sk, website: soi.sk. An out-of-court resolution is initiated exclusively at your request, if the dispute has not been resolved directly with you. You can submit a proposal no later than 1 year from the date on which you first exercised your right that is the subject of the dispute with us. You can initiate an out-of-court resolution of the dispute online via the ODR platform, available on the website ec.europa.eu/consumers/odr/.
The European Consumer Centre Slovak Republic, with its registered office at the Ministry of Economy of the Slovak Republic, Mlynské nivy 44/A 827 15 Bratislava 212, internet address: europskyspotrebitel.sk, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumers and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumers).
We operate on the basis of a trade license. Supervision is carried out by the Trade Licensing Office and, to the extent specified by law, by the Slovak Trade Inspection, to which you can contact with any complaints.
The contract is stored with us, but we do not provide access to it.
We conclude the contract in the Slovak language.
Our relations are governed by the legal order of the Slovak Republic. This does not affect the consumer's rights arising from generally binding legal regulations.
All rights to our website, in particular copyright to the content including the layout of the page, photos, films, graphics, trademarks, logos, products and other content and elements, belong to us. We prohibit copying, modifying or otherwise using them beyond the scope of the purchase contract without our consent.
In Bratislava on 20. 4. 2026
Annex No. 1: Withdrawal Form
To download the withdrawal form, click here.